Privacy Policy

Information We Collect

When you register an account, place bets, or use our services, we collect the personal details necessary to provide a secure and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. We also gather identification documents required for verification and age checks in line with regulatory standards.

In addition to information you provide directly, we automatically collect certain technical data. This may include your IP address, browser type and version, device operating system, pages visited, time spent on our site and referral sources. Such information helps us understand how our platform is used and allows us to improve functionality and security.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it enables us to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the gaming products and services you request. We also utilise your data to verify your identity, prevent fraud and money laundering, and ensure compliance with legal and regulatory requirements.

Where you have given specific consent, we may send you promotional communications about new games, offers and updates that we believe may interest you. You can change your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating our business. These include payment processors, identity verification agencies, hosting providers and professional advisers who are bound by contractual obligations to keep your information secure and confidential.

We may also disclose your data where required by law, for example to regulatory bodies such as the UK Gambling Commission, law enforcement agencies or other authorities when we have a legal obligation to do so. In the event of a business transfer or merger, your information may be shared with the new owners under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic and provide personalised content. Some cookies are essential for the platform to function correctly, while others help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and the services we can provide.

Data Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse or alteration of data. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. We encourage you to keep your login credentials confidential and to use strong, unique passwords.

Your Rights and Choices

You have several rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to request specific information to confirm your identity before proceeding.

International Data Transfers

Some of our service providers may be located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.